subconscious skills of a user researcher

Subconscious Skills of a User Researcher

User research is the methodical study of target users, including the users’ requirements and issues, which guides the development of designs. An outcome or end product can also be influenced by the collection of data, which may include the reactions and behaviors of actual product users.

User research is the process of gathering data about the actions of a target audience and utilizing that information to develop well-informed judgments. User researchers make use of a wide variety of approaches in order to discover problems, design opportunities, and essential information for the purpose of incorporating it into the design process.

As a User Researcher, it is often needed that we have particular talents in order to fulfill our aims. These include knowledge of psychology and human behavior, the ability to conduct research, the ability to communicate effectively, the ability to document work, and teamwork.

Listening skills of a User Researcher

Listening attentively involves more than just taking in SOUND; it also involves action, body language, expressions, emotions, and everything else that sound is not. According to Frank Spillers, listening involves asking the right questions, probing, and a lot of open-ended questions. 

We listen to HEAR and understand not to respond. It is a way in order to get a better understanding of who the user is, understand what the user is communicating, and how the user wants to be helped.

Listening attentively enables us to bond with the speaker (this goes beyond the user, this includes product owner, designer, and other stakeholders), especially in specific types of businesses that involve a lot of teamwork and design.

Be curious

Believe it or not, the ability to be curious is a skill. Curiosity is defined as the burning desire to learn more about something or someone that prompts one to conduct research. Learning and knowledge acquisition are the primary goals of this desire.

As a researcher, you have to be curious about people. Observe their thoughts, activities, behaviors, and reactions. When you gather enough observation, you develop a better understanding of what the users need.

A user researcher needs to improvise and be flexible

The ability to have a PLAN B on the spot while improvising is a key component of the art. “Improvising” is an excellent way to show that you aren’t tied down to any one method or activity.

As a User Researcher, you should be able to improvise on: 

  1. the subject of technology: (engage verbally, buy time for it to be fixed)
  2. Bring the team back to the main topic of discussion if the conversation goes off the rails.
  3. Keeping a session running is essential in the event that something goes wrong midway through, because the session may not need to be stopped.
  4. It’s a good idea to think about what could go wrong so you can prepare a contingency plan.

The art of questioning

We all know how to ask questions. As a user researcher, you should be able to determine whether your questions are appropriate, necessary, or you are just wasting your time and worst, your client’s. 

Your questions have the power to either elicit new information or bring your session to a close. As a user researcher, you must ask questions that lead to responses that lead to reactions and stories that lead to products.

The best tip on generating good questions is to inquire about the client’s personal details by asking open-ended questions such “When,” “Where,” “What,” and “How.” Prompt a story-telling session.

In order to cultivate conscious talents, you must first admit that they exist before you can understand their importance. Clients’ problems can be better understood when you have a thorough understanding of the system, which includes more than just the numbers. This knowledge can benefit you professionally as well as the companies and clients you supervise. 

Do you want to learn more about relevant strategies that will help you level up your career as a user researcher? Momentum by WayMaker Digital provides guidance, mentorship and resources to support our candidates’ learning growth and organize hackathons centered around building a verifiable project for end users which helped to provide accelerated learning as well as provision of comprehensive learning resources to help upskill team members which were facilitated by Udemy for Business licenses and company engineers/teams. 

Momentum by WayMaker Digital also helps craft a career roadmap/development plan to facilitate the growth of each team member. Do you have a question or an enquiry; you want to discuss a project or need a free consultation? Give us a shout here

About the author: Tolu Akinjole is our brilliant Growth Lead in WayMaker Digital. Her ability to articulate her thoughts in a way that is both straightforward and well-structured sets her apart from the rest of the team. As a result of the fact that the majority of the marketing plans and efforts are based on her ideas, she is one of the most valuable members of our workforce. Her hobbies include photography, watching movies, and spending time with friends over a cup of tea and heels.

Leave a Comment

Your email address will not be published.

Scroll to Top